FAQ
Everything you need to know
If your damage isn’t covered by the membership – Don’t Stress! You will still be eligible for our exclusive member rates which entitle you to up to 50% off any repair rates for major repairs that don’t fit the membership terms.
Each membership has a 3 months no claim period!
The membership can be cancelled on a month’s notice in your account section or by getting in touch with our customer service team.
Repairs can be done at many convenient locations including your home, place of work or a partner organisation including the Concierge Car Wash network.
A suitable repair place will include ;
– Access to power within 20 meters
– Garages and private car ports
– 2.5m around the vehicle to ensure doors can all open
We are unable to repair vehicles on the street.
– Discounted rates on larger repairs
– Fixed $50 charge for all repairs that meet the criteria
– Deep scratches up to 60mm
– Surface marks and scratches
– Pressure dents (up to 60mm)
– Plastic kit scuffs (500mm)
– Alloy wheel scuffs
– Mirror scrapes
– Interior leather and vinyl (optional extra, up to 80mm)
– Stone chips (up to 20)
– Bumper scrapes (up to 500mm)
If your damage isn’t covered by the membership – Don’t Stress! You will still be eligible for our exclusive member rates which entitle you to up to 50% off any repair rates for major repairs that don’t fit the membership terms.
Each membership has a 0 day request period!
Repairs can be done at many convenient locations including your home, place of work or a partner organisation including the Concierge Car Wash network.
A suitable repair place will include ;
– Access to power within 20 meters
– Garages and private car ports
– 2.5m around the vehicle to ensure doors can all open
We are unable to repair vehicles on the street.