FAQ

Everything you need to know

If your damage isn’t covered by the membership – Don’t Stress! You will still be eligible for our exclusive member rates which entitle you to up to 50% off any repair rates for major repairs that don’t fit the membership terms.

Each membership has a 3 months no claim period!

The membership can be cancelled on a month’s notice in your account section or by getting in touch with our customer service team.

Repairs can be done at many convenient locations including your home, place of work or a partner organisation including the Concierge Car Wash network.

A suitable repair place will include ;

–      Access to power within 20 meters

–      Garages and private car ports

–      2.5m around the vehicle to ensure doors can all open

We are unable to repair vehicles on the street.

–      Discounted rates on larger repairs

–      Fixed $50 charge for all repairs that meet the criteria

–      Deep scratches up to 60mm

–      Surface marks and scratches

–      Pressure dents (up to 60mm)

–      Plastic kit scuffs (500mm)

–      Alloy wheel scuffs

–      Mirror scrapes

–      Interior leather and vinyl (optional extra, up to 80mm)

–      Stone chips (up to 20)

–      Bumper scrapes (up to 500mm)

If your damage isn’t covered by the membership – Don’t Stress! You will still be eligible for our exclusive member rates which entitle you to up to 50% off any repair rates for major repairs that don’t fit the membership terms.

Each membership has a 3 months no claim period!

The membership can be cancelled on a month’s notice in your account section or by getting in touch with our customer service team.

Repairs can be done at many convenient locations including your home, place of work or a partner organisation including the Concierge Car Wash network.

A suitable repair place will include ;

–      Access to power within 20 meters

–      Garages and private car ports

–      2.5m around the vehicle to ensure doors can all open

We are unable to repair vehicles on the street.